Decision details
Decision status: Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
I.
To adopt a new
complaints procedure for the Council in accordance with Appendix 1.
II.
To designate the Head
of Corporate Support as the Responsible Officer.
III.
To accept the annual
reports and the Ombudsman's Annual Letter.
Publication date: 30/03/2021
Date of decision: 30/03/2021
Decided at meeting: 30/03/2021 - The Cabinet
Accompanying Documents:
- Item 6 - Report
PDF 288 KB - Appendix 1 - Gwynedd Council’s Concerns and Complaints Policy
PDF 537 KB
- Appendix 2 - Complaints and Service Improvement Annual Report 2019/20
PDF 517 KB
- Appendix 3 - Annual Report on dealing with complaints and information requests by the Children and Family Support Department
PDF 593 KB
- Appendix 4 - Annual Report on dealing with complaints by the Adults, Health and Well-being Department for 2019-20
PDF 805 KB
- Appendix 5 - Ombudman Letter
PDF 362 KB