Issue - meetings

Update the Committee of the developments to date with regards to responding to members’ enquiries

Submitted – the report of the Head of Democratic Services. He noted that he had made enquiries following observations made at the meeting of the Council on 14/12/17 about the lack of response from officers to messages from elected members. He received 13 responses that were varied in nature.

Observations arising from the discussion:

-       The contact details on the Members' Portal were often on a level that was too high for the nature of the enquiry. 

-       Other organisations such as CCG used one contact point for members.

-       Using Galw Gwynedd could be tiresome, especially when attempting to communicate with some specific Services.

-       The protocol noted that a response should be provided within five days. Whilst that was useful, it did not differentiate between urgent matters and other matters.

-       Acknowledgement of receiving the e-mail would be useful, as it would give assurance that the enquiry had been received.

The Head of Democratic Services thanked everyone for their