Issue - meetings

To notify the committee of any complaints received.

Author: Gwenllian Williams.

To accept the report.

To accept the report.

The Language advisor presented her report on the latest information on complaints and examples of success in promoting the use of the Welsh Language and good practice within Council Services. She highlighted the following main points during her presentation:-

-        Current circumstances had made it difficult to maintain some services, such as virtual meetings and committees due to the lack of a translation function on Teams.  However, by now the Council was using Zoom to provide simultaneous translation.

-        She explained that the current period had facilitated the development of staff skills, for example, there had been an increase in the numbers of staff learning Welsh and taking advantage of training courses.

-        She referred specifically to Byw'n Iach staff who had, in the past, proved difficult to reach in relation to skills development.

-        In relation to complaints about compliance with the Standards, it was reported there had been no formal complaints, although some enquiries had been received, and those matter had been resolved quickly with no further action.

-        In relation to the language policy, two complaints had been received, one had been resolved quickly, and the other was more complex as the complaint related to the availability of the language of choice on a technical device.

Members were given an opportunity to ask questions and offer their brief observations on the report.  As time did not allow giving full consideration to the report, members were invited to contact the Language unit if they had any further questions or observations.