Issue - meetings

To submit the report of the Cabinet Member for Adults, Health and Well-being.

To approve the addition of the below project to the areas to be prioritised at a strategic level as part of the Cyngor Gwynedd Plan 2023-28.

Ensuring that full and timely support is available to support people to live at home

To ensure that people can live their best lives, we must make prompt and easily accessible support available for individuals and their families.

We will implement plans to:

•   Ensure that we acknowledge the value of family and unpaid carers by making sure that we can easily identify them and offer them full support with caring.

•   Reduce our waiting lists for new domiciliary care packages, ensuring no one in Gwynedd waits longer than 28 days following a care assessment.

The Cabinet Member for Adults, Health and Well-being, Councillor Dilwyn Morgan, presented a report asking the Council to approve the addition of a Domiciliary Care project to the areas to be prioritised at a strategic level as part of the Cyngor Gwynedd Plan 2023-28.

Members were given an opportunity to ask questions and make observations. 

It was enquired whether the Council had a fair and firm system of referring complaints to the attention of the Care Service.  In response, the Statutory Director of Social Services noted that:-

·         The Council had a system for listening to complaints and learning lessons, and for receiving encouraging and positive comments as well.

·         An officer from the Children's Department and officer from the Adults Department dealt with complaints and representations specifically, and reported regularly to the Cabinet and the Care Scrutiny Committee.

·         This area was also included as part of his annual report to the Council, and he would be happy to discuss further with the member if they wished.

RESOLVED to approve the addition of the following project to the areas to be prioritised at a strategic level as part of the Cyngor Gwynedd Plan 2023-28.

Ensuring that full and timely support is available to support people to live at home

To ensure that people can live their best lives, we must make prompt and easily accessible support available for individuals and their families.

We will implement plans to:

•   Ensure that we acknowledge the value of family and unpaid carers by making sure that we can easily identify them and offer them full support with caring.

•   Reduce our waiting lists for new domiciliary care packages, ensuring no one in Gwynedd waits longer than 28 days following a care assessment.