Issue - meetings

To note the content and approve the first volume of annual reports on Cyngor Gwynedd’s Digital Plan (2023–2028).

The report was presented by Cllr Huw Wyn Jones.

DECISION

To note the content and approve the first volume of annual reports on Cyngor Gwynedd’s Digital Plan (2023–2028).

DISCUSSION

It was emphasised that information technology now formed an integral part in all things around us.

He referred to the Organisation Management Systems, adding that the successful provider was about to be announced.

He reported on the ongoing work relating to Continuity of Service and emphasised the importance of this work in relation to protecting systems from cyber-attacks.

He confirmed that the Council's new Phone System was now operating and that the Contact Centre was also operating on the new solution.⁠⁠

He stated that Artificial intelligence was being trialled, and the department was looking at case studies to see how the Council could use artificial intelligence to develop.

He discussed the intention to upgrade the broadcasting provision in the Council's Chambers.

It was highlighted that this was the first annual report on the Digital Plan, and it was noted that by next year we would be able to compare and look back at this year's report to ensure that the Plan was proactive. 

Observations arising from the discussion:

·       It was stated that there was a report by the Older People's Commissioner which talked about the lack of opportunities for older people to contribute to digital discussions and the potential difficulties they faced in the field. The importance of equality reports within this area was emphasised. Members were pleased about the reference to educating within the report and the importance of this going forward.

·       Reference was made to the capacity within the Team to deliver, highlighting the need to continually re-prioritise in order to meet requirements as well as looking for more resource.