Issue - meetings

To prepare an Annual Report on the implementation of the Representations and Complaints Procedure for submission to the Cabinet and Scrutiny Committee for scrutiny and to monitor the arrangements for dealing effectively with complaints received from service users and their representatives.

1.    To accept and note the report, noting the wish to have the relevant Cabinet Member act on the recommendations received in the Complaints Task and Finish Group and to provide an update to the committee.

2.    To ask Cabinet Members to consider whether additional resources can be made available to reduce the workload of customer care officers.