Issue - meetings

To consider the report of the Senior Communication Officer

Submitted – for information, the report of the Pension Fund's Senior Communication Officer highlighting to Board Members the communication methods used by the Gwynedd Pension Fund to communicate with fund members. It was highlighted that the fund had over 16 thousand members and the report listed the different methods of communication used to ensure that they received the best service. It was reported that every attempt was made to discuss with members face to face, but that there was a campaign currently underway to try to maximise the use of the self-service facility on the website. It was acknowledged that the use of the self-service facility needed to be promoted further and that a circular would be sent to every member with the annual statement. It was also acknowledged that there was a need to promote further use of the website which, by adapting processes, would save time and money into the future.

In response to a question regarding the possibility of using skype and video-conferencing meetings to communicate with members, it was noted that this would be considered, together with other suggestions to improve communication with fund members.

The report was accepted and the team were thanked for their work