Agenda and decisions

To receive any apologies for absence.

To receive any declarations of personal interest.

To note any items that are a matter of urgency in the view of the Chairman for consideration.

The Chairman shall propose that the minutes of the meetings of this committee held on the 16^th July 2026 be signed as a true record. (attached)

Questions to ask the Housing Associations (Adra, Clwyd Alyn, Grŵp Cynefin and North Wales Housing)

1.    To note the answers provided by the Housing Associations and thank them for their willingness to answer the questions.

2.    To receive written answers in advance from the Housing Associations in the future and to ask supplementary questions during the scrutiny session.

To present the draft report for scrutiny.

1.    To accept the report.

2.    To recommend to the Cabinet Member to add 'care and support' to the title of the report to ensure better clarity.

3.    To provide more attention in the report to problems with drugs, the need for care packages for young carers and unpaid carers, paying particular attention to parents caring for their children, and weekend palliative care, the standard of care in private care homes, and difficulties in accessing health appointments.

4.    To ask if it is possible to pre-scrutinise the area action plan when it is ready and to receive assurance that all Council departments, as well as the other relevant partners, are contributing to it.

To prepare an Annual Report on the implementation of the Representations and Complaints Procedure for submission to the Cabinet and Scrutiny Committee for scrutiny and to monitor the arrangements for dealing effectively with complaints received from service users and their representatives.

1.    To accept and note the report, noting the wish to have the relevant Cabinet Member act on the recommendations received in the Complaints Task and Finish Group and to provide an update to the committee.

2.    To ask Cabinet Members to consider whether additional resources can be made available to reduce the workload of customer care officers.

To nominate representatives to attend performance challenge meetings.

It was decided to nominate the following two delegates to attend housing and property performance challenge meetings.

1.    Councillor Geraint Wyn Parry

2.    ⁠⁠Councillor Jina Gwyrfai