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Agenda item

Consider the report

Minutes:

The Annual Report of Cartrefi Cymunedol Gwynedd (CCG) for 2015-2016 was submitted. Reference was made to the Transfer Agreement, and it was noted that it was required for them to note how they had realised the promises made to tenants in the Offer Document and implemented the obligations under the Transfer Agreement. It was highlighted that the results of the report were encouraging and had a valuable effect on the economy.

 

During the discussion the following observations were noted:

 

·         CCG were congratulated on receiving a Wales National Procurement award and on their positive social benefit report.

·         New developments were approved, but it was necessary to secure more units for older people as well as one-bedroom units.

·         Need to solve the land Maintenance responsibilities of locations in multiple ownership, giving consideration to the lack of flexibility in paying arrangements

·         The decline in the standards of kitchens, for example, was likely to come together and therefore it was foreseen that a further investment would be needed.

·         A request to strengthen the local members' links - a valuable resource to bridge links

 

In response to a question regarding an external company forming the report, it was noted that the tender process had been followed that was open to everyone and that it was a company from Belfast that had succeeded. It was highlighted that Menter Môn and a company from Colwyn Bay had contributed local input to the reports.

 

In response to a question regarding customer care, it was noted that the customer care statistics were lower than expected and that the repair service was part of this. As a result, it was noted that the situation was being reviewed and that work was being done to transform in order to improve customer care efficiency. It was reported that a pilot had been undertaken and that things appeared to be improved.

 

In response to a question regarding receiving the report, the Housing Strategic Manager reported that meetings were being held every six months with CCG to review the values and the promises. It was received that a number of promises had been given, but by now it was felt that CCG had achieved those promises and therefore accepted that these had been completed. This was confirmed by the Cabinet Member.

 

The Chief Executive of CCG highlighted that the company was, by now, moving to a period of development and wanted to achieve more within communities. A request was made for them to be treated as an equal partner - like the other housing services.

 

Everyone was thanked for their contribution and representatives of Cartrefi Cymunedol Gwynedd were thanked for attending the meeting.

 

Resolved

·         To accept the professional advice that CCG has fulfilled the promises in the Offer Document subject to the points below:

·         To welcome the fact that a close relationship should be kept with CCG even after completing the promises of the Agreement

·         To congratulate the success of the procurement process with the investment received locally

·         That there was a need to solve land maintenance responsibilities in multiple ownership Housing Estates

·         That customer satisfaction needs to be examined following a lower performance than expected with a suggestion to extend the pilot scheme if it proves successful

·         That there is a need to ensure that the work programme includes an investment to ensure that the standard of the stock is consistent across the County

 

Supporting documents: