Venue: Cyfarfod Hybrid / Hybrid Meeting
Contact: Gwen Alaw Roberts Email: GwenAlawRoberts@gwynedd.llyw.cymru
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APOLOGIES Additional documents: Minutes: The Council
Leader thanked everyone who had been working tirelessly in our communities
during the busy summer. She highlighted that it was International Democracy Day
and the importance of being open, accountable, and transparent in making
decisions on behalf of the people of Gwynedd was recognised. No
apologies were received. It was
noted that Cllr Dilwyn Morgan and Cllr Craig ab Iago had to leave the meeting
early as they had other meetings to attend. |
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DECLARATION OF PERSONAL INTEREST Additional documents: Minutes: Councillor
Paul Rowlinson declared an interest in relation to Item 6. The member did not consider it to be a prejudicial interest and
did not withdraw from the meeting. Councillor
Paul Rowlinson declared an interest in relation to Item 10, and the Member left the meeting. Declarations
of interest were received from Councillors Nia Jeffreys and June Jones in
relation to Item 11. They did not consider it to be a prejudicial interest and
did not leave the meeting. |
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URGENT ITEMS Additional documents: |
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MATTERS ARISING FROM OVERVIEW AND SCRUTINY Additional documents: Minutes: There were
no matters arising from overview and scrutiny. The Chairs
and Vice-Chairs of the scrutiny committees who attended Cabinet meetings were
thanked for reporting back on the committees' recommendations to the items that
had been scrutinised. |
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MINUTES OF THE MEETING HELD ON 7 JULY Additional documents: Minutes: The minutes
of the meeting held on 7 July 2026 were accepted as a true record. |
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COMPACT: CYNGOR GWYNEDD AND THIRD SECTOR COLLABORATION AGREEMENT Cyflwynwyd gan: Cllr Dilwyn Morgan Additional documents:
Decision: To approve
and adopt the Compact: Cyngor Gwynedd and Third Sector Collaboration Agreement
as a strategic framework for the relationship between the Council and Third
Sector organisations in Gwynedd. Minutes: The report
was submitted by Cllr Dilwyn Morgan. DECISION To approve
and adopt the Compact: Cyngor Gwynedd and Third Sector Collaboration Agreement
as a strategic framework for the relationship between the Council and Third
Sector organisations in Gwynedd. DISCUSSION The
importance of the relationship between the Council and Third Sector
organisations was highlighted, and the sector was thanked for its contribution
to the wellbeing of the people of the County. It was
explained that the Compact was a piece of work that has been undertaken by the
Council in close partnership with Mantell Gwynedd for some time now. It was
explained that the Compact demonstrated how the Council intended to work
collaboratively with the Third Sector to seek to ensure that the Council's
duties were met and fulfilled with excellence. It was
noted that extensive consultation had been carried out in relation to the
Compact, and part of that consultation had been carried out with Mantell
Gwynedd. The value
of working with the Third Sector was recognised so as not to duplicate
services, and as they were often closer to communities, and therefore able to
deliver services in a manner that had awareness of the principles and values of
those communities. The Chief
Officer of Mantell Gwynedd was welcomed to the meeting. It was
pointed out that a considerable amount of time had passed since the last time
the Compact was reviewed. Although this was an initial document, it was
confirmed that an action plan would be in place and its impact would also be
measured. It was revealed that the landscape had changed in Wales with new
legislation now in force, and as a result, the relationship between the Council
and the Third Sector needed to be looked at in a slightly different way. Pride was
expressed that there was now a good working arrangement between the Sector and
the Council. The officer elaborated on the significant consultation conducted
on the document for a period of more than a year, with input from the various
networks in the Sector and several opportunities to provide feedback. Details
provided of the broad Third Sector in Gwynedd, emphasising the need and
appetite to work with partners to ensure prosperity. It was noted that the
document demonstrated the trust between the two sectors in the County, and
those individuals who had been very supportive of the Sector in the attempt to
get to this point of having Compact is place were thanked. Mention was made of
the dependence between the Council and Third Sector organisations to be able to
provide all the effective services. Along with the action plan, it was
highlighted that the Third Sector Liaison Group would drive the work forward. It was
emphasised that the wellbeing of the people of Gwynedd was at the heart of this
Compact. In
addition, the Care Scrutiny Committee was thanked for its work in scrutinising
the item. Observations
arising from the discussion: · The importance of the Third Sector to the economy was also mentioned, ... view the full minutes text for item 6. Awdur: Dylan Owen, Director of Social Services |
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ADOPT CYNGOR GWYNEDD'S ACTION PLAN FOR THE PREVENTION OF SUICIDE AND SELF-HARM 2026-2028 Cyflwynwyd gan: Cllr Nia Jeffreys Additional documents:
Decision: To approve
Cyngor Gwynedd's Action Plan for the Prevention of Suicide and Self-harm, which
outlines the activities that will be carried out across Council departments as
part of a corporate approach to support the objections of the Welsh
Government's Suicide Prevention and Self-harm (Appendix 1). Minutes: The report
was submitted by Cllr Nia Jeffreys. DECISION To approve
Cyngor Gwynedd's Action Plan for the Prevention of Suicide and Self-harm, which
outlines the activities that will be carried out across Council departments as
part of a corporate approach to support the objections of the Welsh
Government's Suicide Prevention and Self-harm (Appendix 1). DISCUSSION A warning
was given that this was a sensitive subject to discuss, and attention was drawn
to the support that was available from several charities and organisations in
the County. It was
reported that World Suicide Prevention Day had been held last week, and that
September was widely recognised as Suicide Awareness and Prevention Month. It
was highlighted that suicide was everyone's responsibility; organisations,
communities, and individuals. The importance of being willing to discuss the
topic openly in our communities was emphasised. It was
stated that the report stemmed from the Council's work in response to the Welsh
Government's Suicide and Self-Harm Prevention Strategy. A Notice of Motion,
which called on the Council to declare support for the Strategy and establish
an Action Plan for Cyngor Gwynedd, had been passed at the Full Council meeting
in December 2025. Pride was
taken in the fact that a lot of good work was already happening across the
Council's services, in our schools and across our partnerships, and it was said
that this Plan would bring that work together, strengthening awareness,
training, and early intervention. The actions were detailed and it was
confirmed that the work would build on the support already available at
schools, strengthening early identification of concerns and ensuring that children
and young people can access the appropriate support. The
officers, partners, and councillors were thanked for their contribution to the
Plan's development. Sadness was
expressed that suicide rates had increased over the past few years, and
therefore the importance of broad collaboration was emphasised to raise
awareness and ensure that people were aware of where to turn for help or if
they had concerns for another person. It was
intended to hold awareness sessions to increase awareness among people across
the County, as well as the Council's workforce, and to promote specific
training for the workforce. The officer expanded on this noting the intention
to promote wider training as well, such as Domestic Violence training, and to
be alert to the specific impact this could have on individuals. The need to embed this understanding and promote wellbeing across the education system was also mentioned. It was confirmed that the Education Department was alert to the risks in this area and was increasing the support and training for the designated persons in schools. This Strategy was thought to be a step in the right direction and to ensure that it was at the forefront of our minds. In cases where such an incident has occurred, it has been noted that the Department had reflected on the support arrangements for children and young people at schools, as well as staff and headteachers. The importance of this ... view the full minutes text for item 7. Awdur: Dylan Owen, Director of Social Services |
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NORTH WALES REGIONAL ANCHOR CHARTER Cyflwynwyd gan: Cllr Dilwyn Morgan Additional documents:
Decision: • To note
the content of the North Wales Regional Anchor Charter, approved by the
Regional Partnership Board on 8 May 2026. • To note
the cross-referencing work completed between the commitments of the Charter and
the priorities of the 2023-28 Cyngor Gwynedd Plan and the Council's day-to-day
work. • To
acknowledge that the Council's existing work already makes a substantial
contribution towards achieving the objectives of the Charter, and that there is
an opportunity to strengthen these contributions in accordance with the Council
Plan priorities. • To note
the opportunity to share the learning from the cross-referencing process, as
well as examples of noteworthy practice, with other partners across the region
as a part of the Council's commitment to the Well-being, Prevention and Anchor
Framework approved by the Regional Partnership Board on 8 May 2026. Minutes: The report
was submitted by Cllr Dilwyn Morgan. DECISION • To note
the content of the North Wales Regional Anchor Charter, approved by the
Regional Partnership Board on 8 May 2026. • To note
the cross-referencing work completed between the commitments of the Charter and
the priorities of the 2023-28 Cyngor Gwynedd Plan and the Council's day-to-day
work. • To
acknowledge that the Council's existing work already makes a substantial
contribution towards achieving the objectives of the Charter, and that there is
an opportunity to strengthen these contributions in accordance with the Council
Plan priorities. • To note
the opportunity to share the learning from the cross-referencing process, as
well as examples of noteworthy practice, with other partners across the region
as a part of the Council's commitment to the Wellbeing, Prevention and Anchor
Framework approved by the Regional Partnership Board on 8 May 2026. DISCUSSION It was
explained that the Charter was based on the belief that the area's large public
institutions could use their influence to create economic and social benefit
for local communities. It was elaborated that the Charter was led by the
Regional Partnership Board, as part of the wider work of the Regional
Wellbeing, Prevention and Anchor Framework. It was explained that the purpose
of the report was to highlight how the Council's day to day work was already contributing
to the objectives of the Charter. It was suggested that there might be an
opportunity to look at what the Council could do to encourage staff to do more
in their communities as well. It was
stated that the Regional Partnership Board had already adopted the Charter.
Attention was drawn to the completed self-assessment of the Council's work
against the items contained in the Charter, and it was highlighted that a large
proportion of the scores were consistent, but that one area was low. Details of
this were provided noting that several organisations were giving their staff
time to go volunteering, and it was suggested that this was something to
consider going forward. It was reported that there was a desire to use this
information and discussion to enable this to feed into strategic considerations
going forward. The Strategic Partnerships Manager of Betsi Cadwaladr University Health Board was welcomed to the meeting. Life expectancy was highlighted as one of the indicators considered by the Public Health Team when assessing population health and explained that this indicator was declining in North Wales. It was said that there was a difference in this indicator between people who are most and least deprived in our communities. While there were several factors at play here, it had been identified that wider indicators such as education, jobs with a fair wages, secure homes and safe communities, had the greatest influence on health and wellbeing and were therefore at the heart of this work. It was revealed that this Council was the first in north Wales to go through the process of self-assessment, adding that much of the work contained in ... view the full minutes text for item 8. Awdur: Dylan Owen, Director of Social Services Dewi Jones, The Council's Business Support Service Manager Dafydd Gwynne, Strategic Partnerships Director, Betsi Cadwaladr University Health Board |
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QUARTERLY REPORT - CHAIR OF THE RESPONSE PLAN PROGRAMME BOARD (JULY 2026) To resubmit
in order to receive a presentation from Professor Sally Holland. Cyflwynwyd gan: Cllr Nia Jeffreys Additional documents: Decision: To accept the report which is the fourth quarterly report from the Chair
of the Response Plan Programme Board. Minutes: The report
was submitted by Cllr Nia Jeffreys. DECISION To accept
the report which is the fourth quarterly report from the Chair of the Response
Plan Programme Board. DISCUSSION It was
stated that the intention by re-submitting the Report to this meeting was to
receive a presentation from the Chair of the Response Plan Programme Board, and
the Chair was welcomed to the meeting. It was
explained that this was the fourth quarterly report by the Chair of the Board,
to update Cabinet on the work of the Response Plan Programme Board. The
opportunity was taken to acknowledge the courage of the victims and survivors,
reiterating that they were at the forefront of everyone's minds when discussing
this topic. It was
confirmed that the Board had met again since July, noting the Board's high
attendance and engagement, as well as the high quality of the written
materials. It was highlighted that progress had been reported in all areas,
with all reports being subject to discussion and scrutiny by independent
observers and the Cabinet members who were part of the Board. It was emphasised
that the members of the Board kept the victims at the forefront of their mind,
and the need to make real changes to practice to regain
the trust of children and young people in Gwynedd was reiterated. The
progress that has been made at Ysgol Friars was recognised and this could be
seen in the recent Estyn report. The progress made in relation to the Child's
Voice Strategy was reported, with particular reference
to the development of the Youth Forum. In addition, it was stated that progress
has been made in trying to ensure that safeguarding training was available in
different formats to meet the needs of staff. Pride was expressed that further
Focus Group discussions with different stakeholder groups had been planned, and
that the work on restrictive practices was becoming more established following
the receipt of an independent audit of the policies. It was revealed that the
Government had re-established the Ministerial Assurance Group as well. The need
to focus on measuring impact and ensuring that changes were incorporated going
forward was identified. Observations
arising from the discussion: · The Chair of the Board was thanked for her ongoing work, and it was welcomed that all of the Board's documents were now public so that the public could see the work that was in progress. The need to measure the impact of this work in due course was emphasised, and it was asked how the Council intended to do this. In response, it was explained that the Council was in the process of carrying out the work and trying to embed this change. It was mentioned that the impact of the work could not be measured immediately, but that it was now possible to proceed to look at the impact. It was mentioned that there would be an opportunity to listen to and obtain the views of stakeholders through focus groups, and to give people the ... view the full minutes text for item 9. Awdur: Dafydd Gibbard, Chief Executive |
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LEASE OF THE FORMER YSGOL CWM Y GLO SITE TO MENTER FACHWEN Cyflwynwyd gan: Cllr Nia Jeffreys Additional documents: Decision: To
authorise the Assistant Head of Housing and Property Department; (a)
to
lease the former Ysgol Cwm y Glo site directly to Menter Fachwen
for nominal rent in accordance with the General Disposal Consent (Wales) 2003. (b) subject to Menter Fachwen
securing funding and planning permission for a multi-purpose community hub, to
agree on the terms and conditions of the tenancy and complete the lease. Minutes: The report
was submitted by Cllr Nia Jeffreys. DECISION To
authorise the Assistant Head of Housing and Property Department; (a)
to
lease the site of the former Ysgol Cwm y Glo directly to Menter Fachwen at nominal rent in accordance with the General
Disposal Consent (Wales) 2003. (b) subject
to Menter Fachwen securing funding and planning
permission for a multi-purpose community hub to agree on the terms and
conditions of the tenancy and complete the lease. DISCUSSION The report
was presented detailing Menter Fachwen's plans for the re-use of the former
Ysgol Cwm y Glo site for the benefit of the local community. They went
on to discuss the vision of Menter Fachwen, which includes a wide range of
community activities and services, training and skills development
opportunities, circular economy initiatives, as well as provision that will
support health, wellbeing and social inclusion.
The
decision sought had changed to what was noted in the report and the amended
decision was reported for clarity. The
background of the report was provided explaining that the Council had received
an expression of interest in the site from Menter Fachwen, in accordance with
the Schools Post-use Policy. Reference was made to the fact that this would
enable Menter to expand its existing provision. It was explained that they
would not have the income available to pay open market rent for the site, hence
the application was for a lease for nominal rent. Cabinet was asked to satisfy
itself that the economic, social and environmental benefits that would be
realised from granting the lease outweighed the financial loss. It was
highlighted that the development did not currently have full funding or
planning permission, but Menter Fachwen's ability to apply for significant
grant funding was contingent upon receiving the Council's commitment to provide
the lease. It was assured that Menter would be required to provide confirmation
of funding and planning permission to realise the Hwb before the Council
granted a lease. Observations
arising from the discussion: ·
The
development was welcomed expressing pride that the site of the former school
would be used for wider benefit. Awdur: Carys Fôn Williams, Head of Housing and Property |
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ADOPTION OF AN EDUCATION TRANSPORT POLICY TO BE OPERATIONAL SEPTEMBER 2027 ONWARDS Cyflwynwyd gan: Cllr Dewi Jones Additional documents:
Decision: Subject to
considering the content of the Report and the Appendices, as well as the
results of the consultations and engagement, to decide on adopting a new
Education Transport Policy that will be operational on 1 September 2027. To delegate
authority to the Cabinet Member for Education, in consultation with the Head of
Education Department, to keep the Policy under review within the national
statutory framework and make operational and editorial changes according to the
need, subject to any matters that are subject to requiring consultation to be
referred to the Cabinet. Minutes: The report
was submitted by Cllr Dewi Jones. DECISION Subject to
considering the content of the Report and the Appendices, as well as the
results of the consultations and engagement, to decide on adopting a new
Education Transport Policy that will be operational on 1 September 2027. To delegate
authority to the Cabinet Member for Education, in consultation with the Head of
Education Department, to keep the Policy under review within the national
statutory framework and make operational and editorial changes according to the
need, subject to any matters that are subject to requiring consultation to be
referred to the Cabinet. DISCUSSION It was
recognised that it was timely to review and update the Education Transport
Policy. Reference was made to the extensive consultation carried out in
relation to the Policy, noting that adjustments had been made as a result of this consultation. Details
were provided of the Empty Seats Scheme, explaining that empty seats had been
offered to learners who were not entitled to free transport if there was
availability on transport, charging for that seat. Following further clarity
from the Welsh Government, it was confirmed that there was now a more robust
basis for continuing to offer the Empty Seats Scheme, although some risks
remained. It was
explained that the Policy contained more context on the Dual Residence and
Faith Schools elements. It was added that the Post-16 Transport element had
also been synchronised for greater clarity. It was noted that the Policy in
questioned proposed to provide post-16 transportation to the nearest
catchment/suitable school, as well as to the nearest suitable college site providing
that course. It was
highlighted that it provided more detail on some sections and there were no
major changes to the Policy. The Vice
Chair of the Education and Economy Scrutiny Committee was welcomed to the
meeting. The Cabinet Member was thanked for his work and went on to explain the
recommendations of the Scrutiny Committee. Pride was expressed that particular
attention had been given to the Empty Seats Scheme following the Committee's
recommendations, and that consideration had been given to the Committee's other
recommendations. Observations
arising from the discussion: ·
In
response to a question about the main benefits of the Transport Policy, it was
explained that the Empty Seats Scheme has been re-included in the Policy,
facilitating the ability of families who were not eligible for transport in
accordance with the statutory requirements to be able to take advantage of
these empty seats. It was mentioned that guidance suggested the need to promote
the provision for Faith Schools, explaining that this was an addition to the
Policy.
It
was also hoped that the further clarity in the Policy in relation to Dual
Residency would facilitate the arrangements of families to take their children
to school. It was reiterated that further clarity was also seen in reference to
Post-16 Transport. It was confirmed that this Policy would come into force in
September 2027, should it be adopted. · Reference was made to the need ... view the full minutes text for item 11. Awdur: Debbie Jones, Assistant Head of Education Services |
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YSGOL NEBO - OBJECTION REPORT Cyflwynwyd gan: Cllr Dewi Jones Additional documents:
Decision: To consider
the Objection Report, the summary of the statutory objections received during
the objection period, and the responses given to those objections, and having
done that, finally confirm the proposal given through statutory notice to close
Ysgol Nebo on 31 December 2026 and provide space for learners at Ysgol Llanllyfni from 1 January 2027 onwards, in accordance with
Section 53 of the Schools Standards and Organisation Act (Wales) 2013 and the
requirements of the School Organisation Code (011/2018). Minutes: The report
was submitted by Cllr Dewi Jones DECISION To consider
the Objection Report, the summary of the statutory objections received during
the objection period, and the responses given to those objections, and having
done that, finally confirm the proposal given through statutory notice to close
Ysgol Nebo on 31 December 2026 and provide space for learners at Ysgol Llanllyfni from 1 January 2027 onwards, in accordance with
Section 53 of the Schools Standards and Organisation Act (Wales) 2013 and the
requirements of the School Organisation Code (011/2018). DISCUSSION The item in
question was recognised as extremely difficult, and the special role of rural
schools within their communities was mentioned. It was stressed that this
proposal did not result from any failure in the quality of education at the School. The change
in the county's demography was explained which meant that there were now fewer primary age children in Gwynedd compared to
10 years ago. This was elaborated on noting that this challenge was prevalent
across the country, with a decline in birth rates and wider economic and social
factors playing a role here. Reference was made to the Council's duty to plan
strategically for the needs of future generations. The entire
community of Ysgol Nebo was thanked for their contributions over the years. The Local
Member for the Clynnog Ward was welcomed to the
meeting. He
understood what had led to the introduction of this item, recognising the low
numbers of pupils in the school and the high cost per pupil. He expressed
sadness at the fact that the pupils at Ysgol Nebo were making good progress in
these small classes, and it was believed that the school should be developed as
a provision to support children who needed additional support. If the proposal
was accepted, it was hoped that the Council would have a plan for those
children who needed provision like this, and the pressure on the existing
services in this area was acknowledged. There was also concern about the
increase in the numbers receiving education at home. The importance of that
personal contact between the Education department and the school community was
mentioned in going through this process. References were also made to O.P.
Huws' contributions to the school. Everyone who had been involved with the
school over the years was thanked. Tributes
were paid to the staff and the school community, and the dignity with which the
department and the school had worked together through the process was noted.
The authority's responsibility to review the school estate and to ensure best
value for money was detailed. The processes that must be followed were
mentioned, confirming that these processes would be reviewed. Once a final
decision was made, it would be ensured that the department worked with the
human resources team to support staff and support the children through
individual plans. It was noted that the well-being and sustainability of
education for the children and young people was the priority. Observations arising from the discussion: ... view the full minutes text for item 12. Awdur: Gwern ap Rhisiart, Head of Education Department |
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YSGOL BALADEULYN - OBJECTION REPORT Cyflwynwyd gan: Cllr Dewi Jones Additional documents:
Decision: To consider the Objection Report, the summary of the statutory objections
received during the objection period, and the responses given to those
objections, and having done that, finally confirm the proposal given through
statutory notice to close Ysgol Baladeulyn on 31 December 2026 and provide
space for learners at Ysgol Talysarn from 1 January
2027 onwards, in accordance with Section 53 of the Schools Standards and
Organisation Act (Wales) 2013 and the requirements of the Welsh Government's
School Organisation Code (011/2018). Minutes: The report
was submitted by Cllr Dewi Jones. DECISION To consider the Objection Report, the summary of the statutory objections
received during the objection period, and the responses given to those
objections, and having done that, finally confirm the proposal given through
statutory notice to close Ysgol Baladeulyn on 31
December 2026 and provide space for learners at Ysgol Talysarn
from 1 January 2027 onwards, in accordance with Section 53 of the Schools
Standards and Organisation Act (Wales) 2013 and the requirements of the Welsh
Government's School Organisation Code (011/2018). DISCUSSION Attention
was drawn to the fact that Ysgol Baladeulyn had
served the area for many years, and therefore this discussion was a difficult
one. It was highlighted that this proposal was not the result of any failure or
a reflection of the quality of education offered to the pupils. Reference
was made to the change in demography in the County, the reduction in the number
of primary age children now in our communities, and the impact of this on the
school estate. The social and economic factors that had contributed to this
change in demography were also mentioned, and therefore the need to respond to
the reality of the situation and recognise the challenges faced by a school
serving so few children. There was
sympathy for the school community, and the school staff were thanked. The Local
Member for the Llanllyfni Ward was welcomed to the
meeting. It was
emphasised that the school was an integral part of the community and that the
closure of the school would have a far-reaching impact. It was highlighted that
the petition to keep the school had been signed by 500 people, and it was
reiterated that the number of pupils at the school did not reflect the value of
the school to the rural community. There was concern that this would lead to
fewer young families moving to the area, and this could have an impact on the
Welsh language in the community. It was suggested that federating with Ysgol Talysarn to create an ALN department would be the best
option and emphasised the need to consider the long-term impact of the proposal
on the community. Tributes
were paid to the children, staff and the school community, and they were
thanked for the dignified discussions that took place throughout the process.
It was confirmed that the previous report had shown the possible options, and
that consideration had been given to federating Ysgol Baladeulyn
with another school however, the model would not be suitable in this instance
neither would it address the main challenges here in terms of the number of
children. It was highlighted that the priority was to try to ensure the best
education for the children, which meant that difficult decisions needed to be
made at times in order to be able to move the sector
forward. The impact assessment carried out was detailed recognising a likely impact on the Welsh language and the community. Mitigation measures such as encouraging ... view the full minutes text for item 13. Awdur: Gwern ap Rhisiart, Head of Education Department |
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COMPLAINTS AND SERVICE IMPROVEMENT REPORT QUARTER 1 2025/26 Cyflwynwyd gan: Cllr Llio Elenid Owen Additional documents: Decision: To approve
the report and offer any relevant comments or suggestions about the Council's
performance in dealing with complaints in an appropriate and timely manner. Minutes: The report
was submitted by Cllr Llio Elenid Owen. DECISION
To approve
the report and offer any relevant comments or suggestions about the Council's
performance in dealing with complaints in an appropriate and timely manner. DISCUSSION Members
were reminded that the ownership for responding to complaints sat within the
individual Departments, but that the administration of the complaints
procedure had now transferred to the Customer Contact team, with
the exception of Social Services and Schools which had separate
complaints arrangements. It was
highlighted that 69 Valid Formal Complaints and 49 Ombudsman Complaints had
been received during the reporting period, which was an increase from the same
period last year. It had been identified that the average number of days taken
to respond to a complaint in the 25/26 period had been 18.3 days, which was
also an increase from the previous year. It was mentioned that the main
category of complaints received in this period was lack of response or action,
with most complaints going to the Environment department or the Finance
department. Reference
was made to the intention to undertake an internal review of how the Council
responds to complaints using the Ombudsman's good practice as a basis for staff
training and adapting digital systems, in conjunction with new Customer Care
training for managers. Pride was expressed that the Success Wall was
continuously growing and that this was a factor in raising staff morale. It was
reiterated that further work was underway in relation to the way in which the
public engaged with the Council, and the general enquiries that would also be
made. It was added that the Council's website had also been updated to assist
with this work. Observations
arising from the discussion: ·
It
was emphasised that complaints were valuable to the Council in trying to
improve services. Further clarity was sought in relation to the figures of
complaints to the Ombudsman. In response, it was explained that a settlement
was when there was an agreement between the Council and the complainant on a
resolution to a complaint or the way forward. ·
Examples
were provided of improvement in some departments' complaint figures compared to
previous years, and the collaboration and communication that took place between
the departments and the team. ·
Reference
was made to the Ombudsman's Annual Report, explaining that it would include a
table in which the Council's performance could be compared with other
authorities. Awdur: Catrin Love, Deputy Head of Corporate Services |
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FINANCIAL BID TO DEVELOP CLIMATE AND NATURE WORK IN CYNGOR GWYNEDD 2026/27 - 2029/30 Cyflwynwyd gan: Cllr Craig ab Iago Additional documents:
Decision: That the Cabinet approves the request for funding to fund the costs of
maintaining posts and implementing projects within the Climate and Nature
Emergency Plan: Employment costs until March 2030 - £416,383 Project costs - £7,275,160 Minutes: The report
was submitted by Cllr Craig ab Iago. DECISION
That the Cabinet approves the request for funding to fund the costs of
maintaining posts and implementing projects within the Climate and Nature
Emergency Plan: Employment costs until March 2030 - £416,383 Project costs - £7,275,160 DISCUSSION The report
was submitted stating that the Cabinet Member for Environment had had to leave
the meeting in order to attend another meeting. Reference
was made to the Council's climate emergency declaration and the need for urgent
action, and it was explained that specific plans to address those works were at
hand. An
inconsistency in the report was corrected, stating that the Welsh version of
the report contained the correct figures for the decision sought. It was
warned that the sources of funding were yet to be confirmed in relation to some
of the projects. The list of projects was discussed detailing the sources of
funding recommended by the Finance Department. With some of the projects, it
was highlighted that borrowing through the Salix system was the recommended
source of funding but there was a need to apply for it. Observations
arising from the discussion: ·
It
was explained that the risk register together with
wider evidence highlighted that the cost of not taking action
in this area would be much higher than the investments contained in the report
in question. It was confirmed that some of the projects would save money as
well as reduce carbon emissions, and the contributions of some of the projects
to moving towards net zero and saving money in the long term were detailed. In
addition, the benefits of using Salix as a source of funding for some projects
were recognised. ·
Reference
was made to the ‘National Emergency Briefing’ film, and it was
asked if there was anything arising from the film that we could implement. In
response, it was explained that the film looked at what the government could do
centrally to change policies. The idea for the Cabinet to write to the British
Government in relation to the wider screening of this vital film was supported.
Awdur: Dylan Owen, Statutory Director of Social Services |
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EXPANDING THE FLYING START PROGRAMME Cyflwynwyd gan: Cllr Menna Trenholme Additional documents:
Decision: To agree to
expand the Flying Start Grant Programme within the Children and Communities
Grant, extending the full plan to a new area, namely the Pwllheli area, due to
the reduction of eligible children in the current programme. Minutes: The report
was submitted by Cllr Menna Trenholme. DECISION
To agree to
expand the Flying Start Grant Programme within the Children and Communities
Grant, extending the full plan to a new area, namely the Pwllheli area, due to
the reduction of eligible children in the current programme. DISCUSSION It was
highlighted this was a report with good news, with the intention of expanding
the programme to the Pwllheli area. The content
of the programme was explained, and it was mentioned that the programme had
already been successfully implemented in seven communities in Gwynedd. This was
expanded upon noting that capacity and grant funding were available to extend
the program because of a reduction in the number of eligible children in the
existing areas. It was
confirmed that this would allow approximately 91 additional children to access
this Scheme. Although
the Programme had already expanded to include more areas, it was recognised
that there was a reduction in the number of births in those areas and therefore
the Programme was not meeting the target set by the Welsh Government. The
significant investment per child, and the need to increase the number of
children receiving support from the Programme were discussed. It was confirmed
that an analysis of the data had identified there was currently a need for the
provision in the area in question. Observations
arising from the discussion: ·
The
intention to expand the Programme was welcomed. Awdur: Sioned Owen, Early Years Senior Manager |
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CABINET FORWARD WORK PROGRAMME Additional documents: Minutes: The item
was presented noting that the forward programme had been included for
information. |